Frequently Asked Questions
How long does setup take?
Most teams connect their first biometric device and configure shifts within a day; multi-site rollouts typically take one to two weeks.
Do you support hardware from multiple vendors?
Yes — Time Attendance System integrates directly with ZKTeco, Hikvision, and Dahua biometric terminals.
What happens if a device loses internet connectivity?
Devices keep capturing punches locally and sync automatically once the connection is restored, so no attendance data is lost.
Is our attendance and payroll data secure?
Data is encrypted in transit and at rest, and access to payroll exports is restricted to authorized admin accounts.
Can we export data for WPS payroll processing?
Yes, attendance and payroll data can be exported in WPS-compliant formats for UAE and GCC payroll runs.
Is support available outside business hours?
Yes, support is available 24/7 for production issues affecting attendance capture or payroll exports.